Front Desk Lead

Responsibilities

• Mentor, train, and support Front Desk Associates as their first point of contact
• Serve as the campus receptionist by answering phones, responding to voicemails, and managing emails
• Warmly welcome current and prospective students and their families to the campus
• Manage customer inquiries and provide admissions assistance, including scheduling and follow-ups
• Maintain multiple calendars, perform data entry, and use internal databases to generate reports
• Support campus operations by managing inventory, organizing supplies, and performing light cleaning
• Supervise students between classes and ensure the lobby and front desk area are well-organized

Requirements

• Proven experience in customer service or administrative roles
• Proficiency with Google Workspace applications (Docs, Sheets, Calendar, etc.)
• Strong organizational and communication skills (verbal and written)
• Ability to work a flexible schedule including daytime, evening, and weekend hours
• Ability to lift up to 25lbs
• Ability to work both independently and collaboratively in a fast-paced environment

Benefits

• Competitive pay rate of $18.40/hour
• Medical, Dental, and Vision insurance options
• 401k retirement plan with company match
• Paid Time Off (PTO)
• Supportive leadership and a culture of lifelong learning

About the Company

Art of Problem Solving (AoPS) is a global leader in K–12 advanced education. Through AoPS Academy, we provide year-round educational enrichment programs, offering a world-class curriculum in math, science, and language arts for students in grades 1-12. We are dedicated to inspiring and training high-performing students through engaging, small-group learning environments.