Front Desk Coordinator

Responsibilities

• Serve as the primary point of contact for patients, visitors, students, and faculty in a busy dental clinic.
• Manage daily front-desk operations, including patient check-in, check-out, and smooth patient flow.
• Perform insurance verification, including eligibility, coverage limits, and procedure authorizations.
• Support patient billing processes by generating treatment estimates, collecting payments, and resolving discrepancies.
• Coordinate student clinic schedules in alignment with academic rotations and faculty availability.
• Maintain accurate patient records within the electronic health record (EHR) system.
• Act as a liaison between clinical faculty, students, and administrative teams to ensure efficient operations.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of dental front office experience.
• Proven experience with patient scheduling, insurance verification, and dental billing practices.

Preferred Qualifications

• Associate’s degree or equivalent professional experience.
• Prior experience working in a dental school or academic healthcare setting.
• Familiarity with dental terminology, CDT and ICD codes, and insurance requirements.
• Proficiency with dental EHR systems and specialized scheduling software.

Benefits

• Competitive medical, dental, and vision insurance.
• State retirement plan with a 14% employer contribution.
• Generous paid time off, including vacation, sick leave, and 11 paid holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Opportunities for professional growth, including on-site training and Lean Six Sigma certification.

About the Company

NEOMED's Bitonte College of Dentistry delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. We are committed to preparing practice-ready oral health professionals while fostering a collaborative, team-oriented environment where every employee feels valued and empowered.