Front Desk Coordinator

Responsibilities

• Welcome patients with a warm, professional, and friendly approach
• Coordinate appointment scheduling and manage the practice calendar
• Maintain accurate and up-to-date patient records
• Respond to patient enquiries in person, online, and over the phone
• Assist with financial processes including payments and insurance claims
• Work closely with the clinical team to ensure efficient workflow
• Maintain the cleanliness and organisation of the reception area

Requirements

• Previous dental or healthcare administration experience preferred
• Excellent verbal and written communication skills
• Strong customer service and empathy skills
• Outstanding organisational skills and attention to detail
• Proficiency with dental practice management systems
• Valid NZ Work rights and located in Central Auckland

About the Company

Lumino is a team of professionals dedicated to delivering exceptional patient experiences and high-quality dental care. With over 130 practices nationwide, Lumino is at the heart of communities across New Zealand.