Front Desk Coordinator

Responsibilities

• Greet patients with warmth and professionalism and manage phone inquiries
• Schedule, reschedule, and confirm appointments while ensuring pre-visit requirements are met
• Verify patient insurance, update demographic information, and collect copays
• Coordinate patient flow and communicate with nursing staff to ensure smooth operations
• Maintain an organized and welcoming reception area
• Support other centers within the market as needed to cover staff absences or high volume

Requirements

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED
• Understanding of insurance verification, billing basics, and patient intake
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment

Benefits

• Comprehensive healthcare including medical, dental, and vision
• 401(k) with company match
• Tuition reimbursement and CEU access
• Paid volunteer time and wellness support
• Family-building and fertility benefits
• Disability and life insurance

About the Company

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We are transforming the way care is delivered with a focus on patient comfort and convenience.