Front Desk Coordinator

Responsibilities

• Greet and check in clients to ensure a five-star experience
• Manage phone lines, emails, and text inquiries with polished communication
• Coordinate appointment scheduling to maximize provider productivity
• Process payments accurately and manage POS systems with daily reconciliation
• Present and explain memberships, packages, and retail offerings to support sales goals
• Maintain a clean, organized, and brand-aligned reception area
• Assist with client intake forms, consent paperwork, and treatment flow coordination
• Support promotional events and light social media tasks
• Uphold HIPAA compliance and follow clinic policies

Requirements

• 1–2 years of front desk or administrative experience in a med spa, dermatology, plastic surgery, or luxury hospitality setting
• Excellent verbal, written, and telephone communication skills
• Highly organized with ability to multitask in a busy environment
• Professional demeanor with a warm, client-centered presence
• Comfortable discussing services and memberships to support sales
• Proficiency with EMR and POS software (Aesthetic Record or similar)
• Availability to work some Saturdays and occasional evenings
• Reliable transportation and punctuality

Benefits

• Competitive hourly rate plus monthly performance-based bonuses
• Clear advancement paths to Lead Coordinator or Operations roles
• Employee discounts on treatments and retail products
• Ongoing training and development within the aesthetics industry