Front Desk Concierge

Responsibilities

• Monitor front of house operations to ensure all guests are welcomed warmly
• Provide guests with comprehensive information regarding spa services and homecare products
• Maintain high standards of guest service excellence and attention to detail
• Manage phone inquiries using professional etiquette
• Operate basic business machines including calculators, fax machines, printers, and copiers
• Support team members to ensure smooth daily operations

Requirements

• At least 1 year of experience in a customer-oriented environment (answering phones, retail, or hospitality)
• High school diploma or equivalent
• Computer literate with proficient Windows skills and good typing abilities
• Strong verbal and written communication skills
• Ability to maintain a professional appearance at all times
• Must have valid US work authorization

Preferred Qualifications

• Experience working with Point of Sale (POS) systems
• Previous experience using Book4Time software

About the Company

Mandara Spa combines rich Balinese healing traditions with European techniques to offer guests a luxuriously healing experience. Our journey began on the spiritual island of Bali, and today we operate in diverse locations around the world, honoring local cultures while maintaining our commitment to the spirit of generosity and ultimate guest satisfaction.