Front Desk Concierge

Responsibilities

• Monitor the front of house to ensure all guests are welcomed warmly
• Provide guests with comprehensive information and homecare services
• Maintain high standards of front-line guest service excellence
• Manage phone inquiries with professional etiquette
• Assist with administrative tasks and basic office operations

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a customer-oriented environment
• Proficiency with Windows and general computer literacy
• Strong verbal and written communication skills
• Ability to operate basic office equipment such as printers, copiers, and fax machines
• Ability to meet US employment and eligibility requirements

Preferred Qualifications

• Experience working with Point of Sale (POS) systems
• Experience with Book4Time software
• Previous experience in a retail or luxury service environment

Benefits

• Health, vision, and dental insurance
• 401k savings plan
• Paid sick time
• Employee spa service and retail discounts
• Friends & Family promotional program

About the Company

Mandara Spa, located at Harrah's Cherokee Valley River Casino & Resort, combines Balinese healing traditions with European techniques to offer guests a luxuriously healing experience. We are committed to the healing arts and the spirit of generosity in everything we do.