Front Desk Associate

Responsibilities

• Create smooth clinic flow through waiting room management and care team coordination
• Manage patient scheduling for routine appointments, blood draws, and sonograms
• Greet patients warmly and manage check-in and check-out processes
• Perform front-of-house tasks including light tidying and replenishing supplies
• Answer and triage patient phone calls to drive one-touch resolution
• Collect co-pays, payments for payment plans, and support insurance billing
• Handle clinical administrative tasks such as medical records, referrals, and prior authorizations
• Participate in daily huddles to support clinic operations

Requirements

• High School Diploma/GED required
• 2+ years of relevant healthcare experience
• Strong computer skills
• Excellent interpersonal and organizational skills
• Ability to work independently with strong attention to detail

Preferred Qualifications

• Associate’s degree or higher
• Experience with EMR systems

About the Company

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.