Front Desk Associate

Responsibilities

• Greet and welcome guests upon arrival
• Manage guest check-in, check-out, and billing processes
• Handle sensitive guest information including room assignments and financial transactions
• Respond to guest inquiries and resolve complaints with sensitivity
• Perform administrative functions including answering main lines and tracking guest satisfaction scores
• Utilize technology to ensure the best guest experience

Requirements

• High School Diploma
• 2 years of hotel front desk experience desired
• Strong customer service skills and professional manners
• Ability to anticipate guest needs and respond in a friendly manner
• Reliability, integrity, and team spirit

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Match
• Paid Time Off (PTO) after 90 days
• Early access to earned wages
• Travel discounts
• Free parking

About the Company

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. They build high-quality hotels in popular areas, having worked with major brands like Hilton and Marriott to build 38 hotels from the ground up.