Front Desk Associate

Responsibilities

• Use technology to deliver an exceptional guest experience
• Warmly greet and welcome guests upon arrival
• Manage check-in, check-out, and billing with accuracy and care
• Handle sensitive guest information, including room assignments and payment transactions
• Respond to guest inquiries and resolve concerns promptly and professionally
• Follow all policies, procedures, and in-service requirements
• Support front desk operations including answering phone lines and tracking guest satisfaction scores

Requirements

• High school diploma
• 2+ years of hotel front desk experience preferred
• Strong customer service flair and professional manners
• Ability to anticipate guest needs and provide thoughtful service

Benefits

• Medical, Dental and Vision Insurance
• 401K Match
• PTO after 90 days
• Travel Discounts
• Early access to earned wages
• Free parking

About the Company

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. They build high-quality hotels in popular areas, having worked with major brands like Hilton and Marriott to build 38 hotels from the ground up.