Front Desk Associate

Responsibilities

• Greet and welcome guests upon arrival
• Manage guest check-in, check-out, and billing processes
• Handle sensitive guest information including room assignments and financial transactions
• Respond to guest inquiries and resolve complaints with sensitivity
• Perform administrative functions including answering main lines and tracking guest satisfaction scores
• Use technology to ensure the best guest experience

Requirements

• High School Diploma
• 2 years of hotel front desk experience desired
• Strong customer service skills and professional manners
• Ability to anticipate guest needs and respond in a friendly manner
• Reliability, integrity, and team spirit

Benefits

• Free Parking
• Early Access to Earned Wages
• Travel Discounts
• Competitive Pay

About the Company

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. They build high-quality hotels in popular areas and have worked with major brands like Hilton and Marriott. They currently own and manage 9 hotels in the Southeast.