Front Desk Associate

Responsibilities

• Greet and assist walk-in customers promptly and professionally
• Answer and route phone calls and respond to product inquiries
• Maintain a clean and organized reception area
• Schedule appointments and manage the consultation calendar
• Process customer orders, payments, and invoices
• Assist with sales materials, presentations, and in-center displays
• Facilitate communication between customers and internal teams
• Provide administrative support to the Director of Sales and sales team

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Strong organizational abilities and attention to detail
• Proficiency in Microsoft Office
• Ability to multitask and remain calm under pressure

Preferred Qualifications

• 2+ years of experience in office, customer service, or sales support
• Experience with CRM or order management software
• Experience with point-of-sale software

About the Company

FASTSIGNS® of Grand Rapids, MI, partners with clients to create signage and graphics that are accurate and consistent with their brand, providing consultation, design, production, and installation services.