Front Desk Associate

Responsibilities

• Professionally greet members and guests upon arrival
• Scan membership IDs and manage check-ins at the entrance
• Answer phone calls professionally and respond to member inquiries or concerns
• Update member accounts and maintain an orderly, clean work area
• Conduct club tours for prospective members
• Provide high-level customer service and assist other departments as needed
• Work flexible shifts including opening, mid-day, or closing

Requirements

• Minimum of 1 year in customer service or a related field
• High school diploma, GED, or equivalent work experience
• Strong computer literacy and professional communication skills
• Ability to stand for long periods and perform physical tasks such as walking, squatting, and bending
• Ability to lift, push, or pull up to 50lbs

Preferred Qualifications

• A personal interest in health, fitness, or sports

Benefits

• Complimentary Equinox club membership
• 30% to 50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa, Café, and Shop items

About the Company

Equinox Group is a high-growth collective of influential lifestyle brands, including Equinox, SoulCycle, and Equinox Hotels. We are passionate about high-performance living and strive to inspire our members and employees to maximize their potential through a disruptive approach to fitness and wellness.