Front Desk Assistant

Responsibilities

• Provide administrative support including answering phones, responding to inquiries, and managing mail and packages
• Assist with residence hall move-in and move-out procedures and maintain accurate documentation
• Manage equipment check-outs and resident/guest check-in processes
• Ensure building safety by verifying MCards, signing in guests, and monitoring security cameras
• Respond to emergency procedures, including fire alarms and severe weather drills
• Maintain a professional, welcoming, and inclusive environment for all residents and guests
• Complete incident reports and administrative assignments in a timely and accurate manner

Requirements

• Currently enrolled and registered for courses at UM-Flint
• Minimum cumulative and semester GPA of 2.5
• Ability to work at least 6 hours per week (minimum of two 3-hour shifts)
• Availability to work midnights, early mornings, weekends, and during academic breaks
• Ability to pass a formal background check through the University of Michigan
• Punctual, reliable, and able to maintain professional conduct

Preferred Qualifications

• Previous experience in a customer service setting
• Possession of a Federal Work-Study award for the upcoming academic year

About the Company

The University of Michigan Housing and Residential Life (HRL) provides essential services and support to students living in campus residence halls. We are committed to an educational approach that fosters a safe, inclusive, and engaging community for all residents.