Front Desk Agent/Spa Concierge

Responsibilities

• Create meaningful experiences by anticipating guest needs and ensuring warm interactions
• Engage and serve guests by building connections and guiding them through memberships, gift cards, and retail offerings
• Recommend services and products that align with guest needs to drive sales
• Oversee check-ins, transactions, and scheduling to maintain a seamless spa environment
• Collaborate with team members and leadership to support operational excellence
• Support community outreach initiatives like Blue Heart Warrior and Hands for Hope Foundation

Requirements

• Completion of Front Desk Training at Burke Williams Training Facility
• Ability to work in multiple departments including Concierge, Front Desk, and Spa Attendant
• Ability to stand and walk for 95% of the shift
• Ability to lift items for organizing and cleaning spa and retail areas
• Flexibility to work evenings, weekends, and holidays
• Sales-driven mindset with a focus on luxury service

Benefits

• Starting pay at $21/hour
• Complimentary spa services and chiropractic care
• Generous product and retail discounts
• Medical, Dental, and Vision benefits for full-time employees
• 401K Retirement Savings Plan
• Handcrafted paid training program

About the Company

Burke Williams is a family-owned luxury wellness business that has been providing high-level customer service for almost 40 years. We are committed to transformation, connection, and creating unforgettable experiences for our guests.