Front Desk Agent/Night Auditor

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests and collect necessary contact and stay information
• Welcome guests upon arrival and assign rooms
• Maintain customer privacy and respond to complaints professionally
• Liaise with housekeeping staff to ensure room readiness
• Upsell additional facilities and services
• Maintain updated records of bookings and payments
• Report unusual occurrences to management
• Perform cleaning duties as assigned

Requirements

• High school diploma or equivalent
• Ability to work a flexible schedule including days, evenings, nights, and weekends
• Ability to commute to Mobile, AL
• Understanding of credit card and cash handling policies
• Excellent communication and organizational skills

Preferred Qualifications

• 1 year of hotel experience
• Experience with Opera reservation software
• Proficiency with Gmail and Microsoft Office Suite (Word, Excel)
• Familiarity with travel planning websites like Expedia, Priceline, or Booking.com

About the Company

Blue Sky Hospitality Solutions is a detail-oriented and people-oriented hospitality provider focused on delivering quality, precision, and a strong performance culture.