Front Desk Agent

Responsibilities

• Welcome guests upon arrival and assign rooms
• Provide summaries of hotel amenities to guests
• Coordinate with housekeeping and maintenance to fulfill guest requests
• Recommend local restaurants and activities based on guest interests
• Maintain and settle daily cash banks
• Manage reservations, changes, and cancellations
• Comply with all hotel and company policies
• Assist in emergency and security procedures as directed

Requirements

• High School Diploma or equivalent preferred
• One year of customer or guest experience preferred
• Previous front desk experience preferred
• Knowledge of 5-star service standards
• Strong problem-solving and critical-thinking skills
• Ability to work in a fast-paced environment
• Ability to stand or walk for extended periods
• Ability to lift up to 50 lbs

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

About the Company

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, and unparalleled access to America’s most famous mountain town.