Front Desk Agent

Responsibilities

• Act as the primary point of reference for guests, ensuring all aspects of their stay are of the highest level
• Manage unexpected situations with patience, empathy, and a positive personality
• Work proactively within the team to ensure guest satisfaction and smooth Front Office operations
• Support the department during night shifts, at least 2 times per week, in support of the Night Manager

Requirements

• Flexibility and a positive "Yes I Can!" approach
• Strong attention to detail
• Creative problem-solving skills
• Ability to provide exceptional service
• Teamwork skills to ensure guest satisfaction
• Excellent communication skills
• Fluency in English is essential; other languages are a plus
• Previous experience in a similar position is appreciated but not essential

About the Company

Radisson Hotel Group is one of the largest hotel groups in the world with 10 distinctive brands and more than 1,460 hotels in operation and under development in over 95 countries.