Front Desk Agent

Responsibilities

• Check guests in and out efficiently while ensuring proper credit is received and special requests are fulfilled
• Process all payments according to established hotel requirements and maintain an accurate assigned bank
• Provide exceptional customer service by anticipating guest needs and responding promptly to inquiries
• Resolve guest complaints professionally to ensure high levels of satisfaction
• Maintain complete knowledge of hotel features, services, room types, rates, and daily activities
• Communicate amenities and resort information to guests and coordinate VIP arrivals with designated personnel
• Document all guest requests, complaints, or problems and communicate pertinent information to management
• Maintain the cleanliness, sanitation, and organization of assigned work areas

Requirements

• High school diploma or equivalent required
• 2 years of experience in the service industry
• Strong computer skills and the ability to maneuver a keyboard and utilize hotel software
• Excellent, professional, and courteous communication skills
• Customer-service oriented mindset with a positive attitude

Preferred Qualifications

• Previous experience in the hospitality industry
• Some college coursework or a degree in Hospitality Management

About the Company

Lansdowne Resort offers a premier destination experience, providing high-quality accommodations and amenities to guests in Leesburg, Virginia.