Front Desk Agent

Responsibilities

• Check in and out hotel guests in a professional and personalized manner
• Take hotel reservations accurately and efficiently
• Respond immediately to guest comments and concerns
• Answer all calls in a courteous and professional manner
• Open, secure, and balance shift banks including cash and credit card transactions
• Maintain accuracy with all accounting and billing procedures
• Maintain awareness of safety issues and emergency procedures
• Complete all shift checklist items and adhere to operational standards

Requirements

• High School diploma or GED
• Six months of related experience in hospitality or service industry
• Ability to use Property Management Systems and other computer programs

Benefits

• Medical, Dental, and Vision insurance
• 401K
• Paid Time Off
• Free room nights and discounted Friends & Family rates

About the Company

The Hyatt Regency Schaumburg is an upscale hotel located near Woodfield Mall, recently renovated to provide high value and exceptional service to a discerning clientele.