Front Desk Agent

Responsibilities

• Assist guests with arrival and departure while providing positive experiences
• Complete registration processes and input information into computer systems
• Collaborate with other hotel departments to ensure exceptional service
• Communicate guest requests, amenities, and special information to relevant personnel
• Handle cash and credit card transactions and process guest accounts accurately
• Manage guest inquiries and complaints promptly using "Make it Right" guidelines
• Maintain complete knowledge of hotel features, services, and room types
• Answer telephones and manage guest messages and packages
• Follow hotel safety policies and maintain a clean work area

Requirements

• High school diploma or equivalent required
• Ability to handle cash and credit transactions
• Command of the English language (written and verbal)
• Ability to multi-task and prioritize in a fast-paced environment
• Ability to stand for 75% or more of the shift
• Availability to work flexible schedules including weekdays, evenings, weekends, and holidays

Preferred Qualifications

• College degree
• Previous hotel Front Desk experience
• Hilton brand experience
• Marriott FSPMS experience

About the Company

Blue Sky Hospitality Solutions provides staffing and management solutions for the hospitality industry.