Front Desk Agent

Responsibilities

• Manage Front Office operations according to company policies and standards
• Handle cash accounting and guest bill payments
• Communicate guest and group activity to internal departments
• Anticipate guest needs and resolve complaints professionally
• Ensure accurate collection of guest details and communication processing
• Execute End of Day processes and day closure accounting checks
• Generate daily reports

Requirements

• Fluency in English and Italian
• Professional experience in a luxury hospitality environment
• Strong communication and emotional intelligence skills
• Ability to work collaboratively in a team
• Adaptable, flexible, and results-driven mindset

Benefits

• Seasonal contract (CCNL for Tourism - Federalberghi)
• Company welfare program
• Performance bonus based on quality objectives
• Life insurance
• Extensive in-person and online training programs

About the Company

Villa San Michele, a Belmond Hotel, is a Renaissance masterpiece overlooking Florence. Part of the LVMH group and the Belmond collection, it is a global network of iconic hotels, trains, and river cruises dedicated to offering exceptional experiences worldwide.