Front Desk Agent

Responsibilities

• Performing all check-in and check-out procedures efficiently and courteously
• Managing guest reservations and room allocations
• Answering hotel telephones and responding to guest inquiries via email and in person
• Handling guest payments and managing cash floats accurately
• Providing comprehensive information about hotel services, Taormina, and local attractions
• Resolving guest issues or complaints promptly and professionally
• Liaising with other departments to fulfil guest requests

Requirements

• Previous experience as a Front Desk Agent in a 5-star luxury hotel
• Proficiency with hotel management systems (HMS) and Microsoft Excel
• Excellent communication and interpersonal skills
• A polished, professional appearance and demeanour
• Strong problem-solving abilities and grace under pressure
• Fluent in Italian and English

Benefits

• Seasonal contract according with C.C.N.L. Settore Turismo - Federalberghi
• Corporate Welfare provided
• Team social events
• Meals provided at staff canteen during working hours
• Training and development programs

About the Company

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Belmond is part of LVMH, managing a global collection of iconic hotels, trains, and river cruises.