Front Counter Undergraduate Student Support

Responsibilities

• Act as the first point of contact for the School of Nursing by receiving visitors, answering telephones, and providing support to faculty, staff, and students
• Provide real-time operational and technical support during classes, including troubleshooting AV, videoconferencing, and computer-based exam issues
• Manage classroom scheduling and room bookings using internal systems and liaising with Enrolment Services
• Coordinate facility and office support functions, including reporting building repairs and liaising with UBC Facilities for maintenance and inspections
• Perform routine office administration such as mail distribution, supply replenishment, meeting room bookings, and coordinating building access
• Assist with onboarding/offboarding processes, HR reporting, and basic finance tasks like processing expense reports
• Support the creation of digital teaching materials, including AV setup for recordings and uploading content to the Learning Management System

Requirements

• High School graduation
• One year of related training and two years of related experience (or an equivalent combination of education and experience)
• Intermediate to advanced computer skills, specifically proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Demonstrated commitment to equity, diversity, and inclusion

Preferred Qualifications

• One year of post-secondary education and four years of related experience
• Undergraduate degree in a relevant discipline
• Previous experience working in a university environment or with educational professionals
• Strong customer service skills and the ability to exercise tact and discretion with diverse stakeholders
• Familiarity with audio-visual hardware and software support
• Excellent written and verbal communication skills for composing complex correspondence and reports

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. The School of Nursing, part of the Faculty of Applied Science, is Canada’s first university nursing school and continues to lead in nursing education, research, and clinical practice.