French Travel Experience Advisor

Responsibilities

• Provide professional help and guidance to customers via phone and email
• Support account creation issues and communication between hosts and guests
• Handle customer complaints and provide case-by-case solutions
• Identify emerging issues and bugs and communicate them to the supervision team
• Engage with supporting functional teams to resolve customer issues

Requirements

• Native level French (speaking and writing)
• Fluent English
• Previous experience in customer support or a call center environment
• Basic computer literacy
• Strong problem-solving and troubleshooting skills
• Excellent communication and empathy skills

Benefits

• Relocation package including flight, airport pickup, and 30 days accommodation
• Fully remote work from anywhere in Bulgaria
• Additional health insurance
• 6 weeks of paid training
• Good work-life balance with weekends off
• Low tax rate (approximately 10%)
• Bonuses and team-building events