French Customer Service

Responsibilities

• Act as a single point of contact for phone calls, chat, and emails from users
• Assist sellers in the sales process and account management
• Provide email and phone support to customers ensuring a balance between productivity and quality
• Liaise with other departments as necessary
• Identify process improvement opportunities
• Support customers directly on the ground at major events around the world

Requirements

• Native level French speaking and writing skills
• Fluent in English
• At least 6 months experience in the IT and tech support industry
• Basic understanding of computer handling and Microsoft Office
• Excellent problem-solving and interpersonal skills
• Ability to manage multiple competing priorities
• Must be a citizen of the European Union

Preferred Qualifications

• Sales skills
• Retail experience

Benefits

• Hybrid work model in Limerick, Ireland
• Development opportunities (Teamlead, trainer roles)
• Social activities every 3 months
• Health insurance
• Performance bonuses
• Relocation package (flight and accommodation)

About the Company

The Company is a multinational ticket exchange and ticket resale brand. They are a leading global marketplace for music, sports, and entertainment tickets, maintaining a start-up ethos and data-driven culture.