Fraud Specialist I

Responsibilities

• Act as the first point of contact for clients, providing exceptional customer service and fraud-related support for various financial products.
• Manage a high volume of calls (upwards of 100 daily) in a fast-paced call center environment.
• Navigate multiple computer systems efficiently to interpret client needs and deliver insights.
• Follow all regulatory and departmental practices and procedures diligently.
• Take ownership of customer interactions by responding with empathy, composure, and sound judgment.
• Work both independently and collaboratively to achieve team goals and drive business success.

Requirements

• High school diploma or GED required.
• At least 1 year of experience in customer interaction (phone or face-to-face settings).
• Proficient computer literacy and the ability to use technology to solve problems.
• Strong communication, information gathering, and decision-making skills.
• Ability to multitask and work accurately in a dynamic, results-driven environment.
• Flexibility to work variable shifts, which may include evenings, weekends, or night/US-friendly shifts.

Preferred Qualifications

• Developing ability to use data to understand business issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

About the Company

JPMorganChase's Consumer & Community Banking division serves customers through a wide range of financial services, including personal banking, credit cards, mortgages, and payment processing. We are a leader in digital solutions and customer satisfaction, providing innovative ways to help our clients manage their financial lives.