Fraud Specialist I

Responsibilities

• Manage upwards of 100 calls daily, providing comprehensive support for various financial products
• Act as the first point of contact for clients, delivering exceptional customer service and empathy
• Navigate multiple computer systems efficiently to interpret client needs and provide insights
• Follow all regulatory and departmental practices and procedures diligently
• Solve problems and explain solutions clearly while maintaining composure in a fast-paced environment
• Work both independently and collaboratively to achieve team goals and drive business success

Requirements

• At least 1 year of experience in customer-interfacing roles (phone or face-to-face)
• Strong communication, information gathering, and decision-making skills
• Proficiency in computer literacy and the ability to multitask across different systems
• Ability to handle complex customer interactions with empathy and sound judgment
• High school diploma or equivalent (or completion of K-12, 2 years of college, or a 2-year vocational course)
• Flexibility to work various shifts, including evenings, weekends, or night shifts

Preferred Qualifications

• Developing ability to use data to understand business issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

About the Company

JPMorganChase is a leading global financial services firm that delivers exceptional customer service and innovative solutions to valued clients worldwide.