Fraud Risk Manager

About the Company

Made's mission is to help homeowners save time, money, and stress through the Made Card, a credit card designed specifically for homeowners. Backed by top investors, Made is building the financial and engagement platform for the next generation of homeowners.

Responsibilities

• Develop and implement robust fraud prevention strategies for the Made credit card across origination, account management, and authorizations
• Build and maintain a strong KYC and Sanctions screening program
• Implement controls to protect customers from account takeovers and minimize payment return risks
• Maintain a fraud authorizations playbook to minimize point of sale fraud losses
• Evaluate capabilities against emerging threats and upgrade the tech stack and vendors
• Review and adjudicate escalations including KYC reviews and authorizations caseload
• Establish KPIs and develop reporting capabilities using tools like Retool
• Take accountability for fraud loss metrics including first payment default and transaction fraud loss rates
• Prepare case studies and present findings to the Executive Team
• Implement a test-and-control system to quantify the benefits of new tools and strategies

Requirements

• 2+ years of experience in fraud prevention within financial services
• Strong technical acumen with ability to pull data and analyze KPIs
• Proficiency in data analysis and reporting
• Exceptional strategic thinking and problem-solving skills

Preferred Qualifications

• Experience in the credit card domain
• Knowledge of Python or SQL
• Experience in fintech, credit cards, real estate, or home services
• Familiarity with compliance-heavy or regulated marketing environments

Benefits

• Base compensation between $100,000–$110,000 plus equity
• Comprehensive medical, dental, and vision benefits
• Mortgage benefit of up to $25,000 toward closing costs
• Flexible paid time off and 11 company holidays
• Quarterly budgets for team and company outings