Fraud Prevention Operations Manager

Responsibilities

• Own the operational execution of the fraud strategy, meeting targets for loss percentages, Account Takeover (ATO) rates, False Positive Rates (FPR), and approval conversions
• Implement and standardize governance, documentation, and rituals for fraud operations
• Build and stabilize the team structure including Supervisors, Analysts, and QA
• Lead the rollout and hypercare of new controls, policies, and tools
• Provide structured operational insights to Product, Risk, and Engineering teams to refine fraud strategy

Requirements

• Proven experience leading supervisors and large-scale operational teams in Fraud, Risk, or Compliance
• Hands-on experience with Identity Verification (IDV), Know Your Customer (KYC/KYP), and complex fraud investigations
• Deep understanding of the Colombian financial system fraud landscape and regulatory constraints
• Ability to interpret complex fraud data and loss metrics
• Proficiency in SQL for technical assessments
• Demonstrated ability in change management and process design

About the Company

Addi is a leading financial platform in Colombia, building the future of payments, shopping, and banking. As a fast-growing marketplace and Buy Now, Pay Later provider, Addi provides banking solutions and commerce services to millions of customers and thousands of merchants.