Fraud Prevention Manager

About the Company

Preply is a category-defining Ed-Tech company that helps people discover the perfect tutor and craft personalized learning journeys. Having recently reached unicorn status, Preply is transforming education through human-led, AI-enhanced learning for millions of users globally.

Responsibilities

• Lead, manage, and develop a team of Fraud Specialists, fostering a high-accountability culture
• Own the Fraud Operations roadmap and align objectives with broader business goals
• Design investigation standards, workflows, and escalation protocols
• Define and track Fraud Ops KPIs including chargeback rates and dispute resolution SLAs
• Establish governance cadences for risk and exposure reviews with Finance and leadership
• Translate operational fraud patterns into actionable requirements for Product and Data teams
• Partner with Product, Payments, and Finance to embed fraud risk into key decisions
• Manage workforce planning and capacity to ensure operational resilience
• Drive continuous process improvement through root cause analysis and tooling evolution

Requirements

• 6-8+ years of experience in fraud operations, payments risk, or financial crime
• Proven people management experience
• Experience leading fraud or risk operations in marketplace, fintech, or e-commerce environments
• Deep expertise in fraud investigation, chargeback management, and detection workflows
• Strong data fluency and ability to translate operational observations into technical requirements
• Understanding of how AI and machine learning models are applied in fraud detection

Preferred Qualifications

• Familiarity with ML-based fraud detection and feedback loop workflows
• SQL or BI fluency (e.g., Looker, Tableau)
• Experience in multi-currency, cross-border marketplace environments
• Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
• Experience with fraud detection platforms like Sardine, Sift, Feedzai, or Kount