Fraud Operations Manager

About the Company

Preply is a category-defining Ed-Tech unicorn that connects learners with tutors globally. We are transforming education through human-led, AI-enhanced learning, supporting over 100,000 tutors and learners in 180 countries.

Responsibilities

• Lead, manage, and develop a team of Fraud Specialists
• Own the Fraud Operations roadmap and align objectives with business goals
• Design investigation standards, workflows, and escalation protocols
• Define and track Fraud Ops KPIs including chargeback rates and dispute resolution SLAs
• Establish governance cadences and risk reviews with Finance and leadership
• Translate operational fraud patterns into actionable requirements for Product and Data teams
• Partner with Product, Payments, and Finance to embed fraud risk in key decisions
• Manage workforce planning and capacity to ensure operational resilience
• Drive continuous process improvement through root cause analysis

Requirements

• 6-8+ years of experience in fraud operations, payments risk, or financial crime
• Proven people management experience
• Experience leading fraud or risk operations in marketplace, fintech, or e-commerce environments
• Deep expertise in fraud investigation, chargeback management, and detection workflows
• Strong data fluency and ability to translate operational observations into product requirements
• Understanding of how AI and machine learning models are applied in fraud detection
• Ability to design scalable processes and governance frameworks

Preferred Qualifications

• Familiarity with ML-based fraud detection and feedback loop workflows
• SQL or BI fluency (e.g., Looker, Tableau)
• Experience in a multi-currency, cross-border marketplace
• Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
• Experience with fraud detection platforms like Sardine, Sift, Feedzai, or Kount