P
Posted 5 hours ago
Fraud Operations Manager
PreplyFraud Operations Manager
Perks & benefits
CommissionHealth InsuranceRelocation AllowanceEducation AllowancePaid Leave
Requirements
6-8+ years fraud operations experience, People management experience, Fintech or e-commerce background, Expertise in chargeback management, Data fluency, Understanding of AI/ML in fraud detection
Skills
SQLrisk managementPayments
About the role
About the Company
Preply is a category-defining Ed-Tech unicorn that connects learners with tutors globally. We use a human-led, tech-enabled approach to transform education through personalized learning journeys across 90+ languages.
Responsibilities
- Lead, manage, and develop a team of Fraud Specialists, fostering a high-accountability culture
- Own the Fraud Operations roadmap and align objectives with broader business goals
- Design investigation standards, workflows, escalation protocols, and documentation frameworks
- Define and track Fraud Ops KPIs including chargeback rates, dispute SLAs, and false positive rates
- Establish governance cadences for risk and exposure reviews with Finance and leadership
- Translate operational fraud patterns and tooling gaps into actionable requirements for Product and Data teams
- Partner with Product, Payments, and Finance to embed fraud risk into key business decisions
- Manage workforce planning and capacity to ensure operational resilience
- Drive continuous process improvement through root cause analysis and tooling evolution
Requirements
- 6-8+ years of experience in fraud operations, payments risk, or financial crime
- Proven people management experience
- Experience leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
- Deep expertise in fraud investigation, chargeback management, and detection workflows
- Strong data fluency and ability to translate operational observations into product requirements
- Understanding of how AI and machine learning models are applied in fraud detection
- Ability to design scalable processes and governance frameworks
Preferred Qualifications
- Familiarity with ML-based fraud detection and feedback loop workflows
- SQL or BI fluency (e.g., Looker, Tableau)
- Experience in a multi-currency, cross-border marketplace environment
- Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
- Experience with fraud detection platforms like Sardine, Sift, Feedzai, or Kount
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Get started — it's freeFraud Operations Manager
Preply · London
