Fraud Operations Analyst

About the Company

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. We deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users worldwide.

Responsibilities

• Review and investigate fraud-related queues including account activity, payment transactions, account takeovers, disputes, and chargebacks
• Analyze customer behavior and transaction patterns to identify suspicious activity and emerging fraud trends
• Conduct thorough investigations into fraud alerts and customer claims to determine appropriate outcomes
• Investigate fraud rings and complex schemes by identifying relationships between accounts, devices, and transactions
• Collaborate with Risk, Data Science, and Compliance teams to support fraud prevention initiatives
• Leverage internal tools, data analytics, and AI-powered solutions to improve investigation quality and efficiency
• Document investigative findings clearly while maintaining adherence to internal policies and regulatory requirements
• Identify opportunities to improve fraud operations processes, workflows, and controls

Requirements

• Bachelor's degree in a quantitative, analytical, business, or related field
• Strong analytical and problem-solving skills to identify patterns and anomalies
• Proficiency working with data and technology
• Excellent written and verbal communication skills for documenting investigations
• High attention to detail and strong organizational skills
• Ability to work independently and prioritize effectively in a fast-paced environment

Preferred Qualifications

• Experience in fraud operations, banking operations, or dispute investigations
• Experience with SQL, Excel, or automation tools
• Experience collaborating with cross-functional teams like Data Science or Risk