Fraud Office Clerk

Responsibilities

• Monitor and investigate suspicious credit card transactions
• Monitor fraud systems and investigate transaction alerts
• Communicate with Bank customers and provide instructions when necessary
• Record incidents and update banking systems
• Manage banking fraud incidents with professionalism and confidentiality

Requirements

• High School / IEK / University degree
• Desirable experience in customer support or banking environment
• Attention to detail and analytical thinking
• Responsibility, discretion, and professionalism
• Good knowledge of English
• Good knowledge of MS Office and familiarity with technological systems
• Ability to work in rotating 24/7 shifts
• Ability to manage demanding incidents and work under pressure

Benefits

• Monthly gross salary of €1,190
• Monthly €100 via Ticket Card
• Training in electronic banking systems and AML procedures
• Work in a central location with easy access to public transport
• Experience in a modern fraud monitoring environment