Fraud Investigator

Responsibilities

• Conduct fraud investigations involving Money Network cards, ACH, checks, mobile applications, and account activation activity.
• Monitor transaction alerts, perform incident response, and generate comprehensive fraud reports.
• Respond to government and external inquiries, including supporting law enforcement with evidence and documentation.
• Evaluate diverse data sets to identify investigative trends and support the acquisition of new data sources.
• Partner with cross-functional teams including Cyber Security, Anti-Money Laundering, Legal, Compliance, and Data Science to assess risk.
• Use analytics and fraud tools to research suspicious activity and enhance detection and prevention strategies.

Requirements

• 4+ years of experience in fraud investigations, financial crime, AML, or a related risk management environment.
• 4+ years of experience conducting investigations in an enterprise environment, including evidence collection and case documentation.
• 4+ years of experience analyzing card, banking, payment, or money movement activity.
• Proven experience with payment card fraud, bank fraud, ACH, or check transactions.
• Proficiency with investigative analytics or link analysis tools such as Splunk or Palantir.
• Bachelor's degree or equivalent combination of education and professional experience.

Preferred Qualifications

• Experience supporting government inquiries or law enforcement investigations involving financial crime.
• Experience working with Money Network programs or similar prepaid, debit, or digital payment products.
• Experience improving fraud alerting strategies through data analysis.

Benefits

• Medical, dental, vision, life, and disability insurance available from day one.
• Retirement planning including 401k match and Employee Stock Purchase Plan.
• Paid holidays, generous time away policies, and paid parental/military leave.
• Tuition assistance and reimbursement programs.
• Mental health support through Employee Assistance Programs.

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to drive the transformation of financial services technology.