Posted 9 hours ago
Fraud Analyst
DeblockFraud Analyst (Junior)
Perks & benefits
Paid LeaveHealth Insurance
Requirements
Customer Support or FinCrime experience valued, Multitasking skills, English fluency, Fintech/Crypto familiarity preferred, Availability for 24/7 rotational shifts
Skills
FintechCryptocurrency
About the role
Responsibilities
- Review, investigate, and make decisions on the outcome of fraud cases
- Escalate unusual activity to internal experts
- Act in accordance with written policies, procedures, and relevant guidelines
- Cooperate with other teams to provide efficient support and maintain customer satisfaction
Requirements
- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent written and verbal communication skills
- Fluency in English
- Familiarity with fintech and cryptocurrency concepts is a plus
- Ability to work in rotational 8h shifts, 5 days a week, 24/7/365
Benefits
- Competitive compensation
- Private health insurance with dental
- Tech gear for your job
- 30 days of paid holidays
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Deblock · Porto
