Fraud Agent - Italian Market

Responsibilities

• Detect and investigate fraud cases by analyzing alerts, account behavior, and ID documentation to identify suspicious patterns.
• Handle transfer treatment by reviewing and actioning flagged transactions with sharp judgment.
• Act as the fraud point of contact for other Operations teams to help navigate complex cases in real time.
• Manage external relationships by communicating with partner banks and liaising with Italian authorities when required.
• Escalate complex cases to Anti-Financial Crime experts with clear, well-documented context.

Requirements

• Italian fluency (C1 level or higher) for communicating with partner banks and police authorities.
• English fluency (C1 level or higher) for internal communication.
• At least 6 months of experience in fraud or KYC investigation within a fintech or traditional banking environment.
• Proven experience with suspicious activity investigation and analysis.
• Proactive mindset with a desire to share best practices and use AI tools to optimize workflows.

Benefits

• Real ownership from day one within a tight-knit, impactful team.
• Opportunities to specialize and develop deep expertise in fraud prevention.
• Clear progression paths toward senior roles based on performance.

About the Company

Qonto is Europe's leading finance workspace for SMEs, providing banking and financial tools to help businesses succeed. Founded in 2017, Qonto serves over 600,000 customers across 8 European countries and is committed to a culture of diversity, meritocracy, and the innovative use of AI.