Franchise Compliance Supervisor

Responsibilities

• Monitor and report on franchise and driver performance and operational compliance in the field
• Train and inform SOP’s at a franchise level and identify non-compliance to senior management
• Maintain service levels of franchises according to Service Level Agreements
• Conduct regular audits to assess and measure performance and compliance
• Travel locally within an allocated region and to regional branches
• Address key branch tracking metrics including driver growth, performance management, and customer satisfaction
• Analyze and report on eCommerce performance metrics to identify growth opportunities

Requirements

• 3 years experience in a client-facing role in an operational environment
• Degree or equivalent work experience in process analysis and management
• Valid driver's license
• Ability to analyze data and create reports
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proven track record in operational delivery and execution
• Field-based work experience
• Excellent communication and interpersonal skills

Preferred Qualifications

• Operational experience managing an outlet, hub, or restaurant
• Previous hospitality or retail franchise experience
• Training experience in an operational setting
• IT or tech savvy

About the Company

Takealot Fulfilment Solutions (TFS) is revolutionizing e-commerce logistics in South Africa with cutting-edge technology and operational excellence, delivering over 30 million orders annually.