Founding Strategic Solutions Architect

About the Company

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end, backed by leading investors including Sequoia Capital and Redpoint Ventures.

Responsibilities

• Run the technical sales motion including discovery, architecture, demos, and executive briefings
• Manage technical integrations with identity providers, ITSM, MDM, HRIS, and cloud stacks
• Translate technical environments into scoped value-based use cases and success criteria for pilots
• Act as the credible voice on security, access, guardrails, and compliance
• Build the foundational SA toolkit including demo environments and reference architectures
• Bridge the gap between the field and product by capturing feature gaps for engineering

Requirements

• 10+ years in solutions architecture, sales engineering, or pre-sales technical roles
• Proven track record selling technical products to senior IT and security buyers
• Deep technical fluency with modern IT and identity stacks (IdPs, SCIM, APIs, SaaS administration)
• Ability to perform architecture reviews and debug integrations live
• Excellent communication and storytelling skills for both engineers and executives
• Experience with ITSM, IGA, access management, or AI automation is a strong plus

Benefits

• High impact role shaping the success of a new AI product
• Rapid growth opportunities within a high-growth company
• Culture valuing innovation, ownership, and accountability