Posted 13 hours ago
Founding Enterprise Customer Success Manager
ChatbaseFounding Enterprise Customer Success Manager
Perks & benefits
CommissionEducation Allowance
Requirements
2+ years in startups or technical consulting, Track record of growing/retaining customer relationships, Technically curious, Strong communicator
Skills
SaaSAI
About the role
About the Company
Chatbase is the AI agent platform powering millions of customer conversations for 12,000+ of the most recognizable brands and companies across the world. We are a bootstrapped, profitable company that recently crossed $10M ARR.
Responsibilities
- Own a portfolio of the most important enterprise customers
- Carry a Net Revenue Retention (NRR) target to drive account growth
- Deeply understand customer business needs and unlock new use cases
- Act as a trusted advisor to help customers improve their AI agents over time
Requirements
- 2+ years in startups (CSM, AM), technical consulting, or high-performance environments
- Proven track record of growing and retaining customer relationships
- Technical curiosity and comfort getting hands-on with the product
- Strong communication skills and a deep curiosity to learn
Benefits
- Uncapped commissions
- Generous early equity
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Chatbase · Toronto
