Founding Engagement Strategist & General Manager

Responsibilities

• Own the end-to-end customer relationship with high-level institutional stakeholders, including system offices, chancellors, and IT leadership.
• Translate executive priorities and institutional needs into actionable product scope and requirements.
• Partner with a Founding Forward-Deployed Engineer to ensure software delivery leads to actual user adoption.
• Define success metrics and deployment playbooks to help scale Starbridge's institutional engagement model.
• Manage a multi-million dollar P&L from end-to-end.

Requirements

• 3+ years of experience managing enterprise or institutional customer relationships.
• Proven track record of managing engagements lasting 18+ months as the primary strategic owner.
• Direct accountability for $1M+ in annual contract value or program budget.
• Experience authoring customer requirements, statements of work, or product roadmaps that engineering teams have shipped against.
• Ability to work onsite in our NYC office 4 days a week and travel to customer sites approximately once a week.

Benefits

• Competitive salary ($125K – $200K) plus early-stage equity.
• Comprehensive medical, dental, and vision insurance.
• Unlimited PTO and regular company offsites (NYC and global).
• Company-provided lunch in the office every day.
• 75% coverage of Chelsea Piers Fitness membership.

About the Company

Starbridge is a fast-moving team dedicated to building bridges that help customers win. We value "Shooting Star Speed," decisiveness, and a culture where "Fun Is a Feature." We believe in being "In the Arena"—living close to the work to understand the nuance and friction of the problems we solve.