Founding Customer Success Manager

About the Company

Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.

Responsibilities

• Manage a portfolio of enterprise customers from implementation through expansion
• Conduct regular business reviews and maintain strong relationships with key stakeholders
• Monitor customer health metrics and proactively address potential issues
• Create and execute customer success playbooks for different customer segments
• Build the customer success function from the ground up
• Establish processes for onboarding, training, and ongoing customer engagement
• Create scalable customer enablement content and documentation
• Partner with Product and Engineering to represent the voice of the customer

Requirements

• 4+ years of experience working with enterprise clients in consulting
• Familiarity with ML/AI infrastructure or developer tools
• Technical background or strong interest in AI/ML
• Ability to work in-person at our San Francisco office

Preferred Qualifications

• Previous experience at a high-growth startup
• Established relationships in the ML/AI ecosystem
• Demonstrable experience growing accounts and driving expansions

Benefits

• Unlimited PTO
• Daily free lunch in the office
• Reimbursed transportation costs
• Generous health, dental, and vision insurance
• $150/mo health and wellness budget
• Parental leave
• 401k with 4% company match