Founding Customer Success Manager

About the Company

Rec (recreation.ai) is using AI to reimagine how the world plays, participates in community, and gets active. We sit at the intersection of a consumer product loved by everyday players and an enterprise platform trusted by the organizations that power recreation.

Responsibilities

• Own the customer relationship with cities, serving as a trusted advisor to executive and senior leadership
• Retain and grow customer accounts through renewals and expansion opportunities
• Build customer success processes, playbooks, and standards for excellent customer experience
• Synthesize and prioritize customer learnings to shape product and business decisions cross-functionally

Requirements

• 6+ years in Customer Success at a tech company, startup, or top consulting/finance firm
• 2+ years of experience managing enterprise-level clients (large corporate or government)
• Strong client-services experience with ability to manage senior stakeholders under pressure
• Exceptional project management skills and ability to juggle complex projects
• Strategic problem-solving skills using a first principles approach
• Entrepreneurial spirit with a scrappy and resourceful mindset

Benefits

• $130,000 - $170,000 base salary plus meaningful equity
• Flexible PTO
• Top-tier health, dental, and vision insurance
• 401(k) plan