Founding Customer Success Manager

About the Company

Composio is building infrastructure that allows agents to communicate with the tools you use for work, including GitHub, Gmail, Notion, and Salesforce. Backed by a $25M Series A from Lightspeed, the company provides the bridge between AI agents and essential work tools for customers ranging from YC startups to Zoom and Glean.

Responsibilities

• Manage a book of large enterprise and growth accounts as the primary point of contact
• Lead structured onboarding to ensure quick value realization and clean technical integration
• Drive deep product adoption across various teams and workflows
• Own Net Revenue Retention (NRR) by identifying expansion opportunities and leading renewal conversations
• Build executive relationships with champions, economic buyers, and technical decision-makers
• Serve as the voice of the customer by communicating product gaps and friction points to engineering teams
• Run structured Quarterly Business Reviews (QBRs) to align on roadmaps and usage
• Build the foundational CS playbook, including onboarding frameworks and health scoring

Requirements

• 4-7 years in Customer Success, Technical Account Management, or Solutions roles
• Experience at a developer tools, infrastructure, or API-first SaaS company
• Proven track record of owning NRR and renewals for enterprise accounts
• Technical fluency in APIs, SDKs, authentication, and integrations
• Strong relationship management skills across technical and executive stakeholders
• Excellent written communication and operating cadence
• Builder mindset with the ability to create systems from scratch