Founding CS Engineer

About the Company

Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. We are rethinking CRM from first principles, building a platform that is fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue.

Responsibilities

• Own the inbound support queue across Slack and email, managing response times and resolution quality
• Resolve technical tickets including workflow debugging, integration issues, and custom object setup
• Build and scale AI-native support systems, including AI support agents and automated onboarding
• Develop internal tooling and a knowledge base optimized for AI agents
• Create health scoring models to predict retention and expansion
• Drive customer activation and retention through proactive engagement and automated sequences
• Maintain the product feedback loop by surfacing technical issues to engineering

Requirements

• Technical, customer-facing background in support engineering, solutions engineering, CS Ops, or technical consulting
• Ability to handle high ticket volume and perform deep technical debugging
• Proficiency in writing scripts, using APIs, and debugging integrations
• Experience building documentation, automation, and internal tooling
• Strong communication skills for interacting with technical founders

Preferred Qualifications

• Experience building with LLMs and AI agents
• Previous experience owning a support function solo