Forward Deployed Product Engineer

Responsibilities

• Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools
• Design and build integrations between customer systems and Pallet’s AI platform
• Debug production failures across distributed systems, authentication layers, and data pipelines
• Work onsite with customers to diagnose issues and drive successful launches
• Own customer deployments end-to-end from technical discovery to production stability
• Identify recurring implementation patterns to create reusable product capabilities
• Partner with engineering and product teams to shape the roadmap

Requirements

• 2–5 years of experience building production systems in high-growth startups
• Strong experience with APIs, integrations, authentication systems, and event-driven architectures
• Proven ability to debug complex systems in production
• Ability to operate in ambiguous environments with incomplete documentation
• Strong communication skills for technical and non-technical stakeholders
• Experience working directly with customers is a plus

About the Company

Pallet is building AI Agents to transform the $12 trillion global logistics industry. We provide end-to-end visibility and automation for supply chain workflows, helping companies move from manual processes to real-time AI-driven execution.