Forward Deployed Engineer Working Student

About the Company

praxipal is building an AI-powered healthcare admin workforce to address the global shortage of medical staff. Their AI receptionist, Luna, automates phone calls and is used by over 100 medical practices. The team includes alumni from Palantir, Amazon, SAP, and the University of Cambridge.

Responsibilities

• Own the technical onboarding of new customers from first deployment to stable production usage
• Configure and customize Luna to fit different practice setups, workflows, and constraints
• Act as the technical point of contact for customers regarding technical issues
• Investigate and resolve production issues and turn learnings into lasting fixes

Requirements

• Hands-on programming experience
• Proven ability to own software or technical systems end-to-end
• Comfortable working directly with customers on technical topics
• Fluent German (spoken and written)
• Ability to work on-site in Berlin

Preferred Qualifications

• Prior experience in startups or scale-ups
• Experience with observability and debugging tools (e.g. Sentry, Grafana, Langfuse)
• Prior responsibility for customer-facing technical work

Benefits

• Beautiful workspace in Berlin Mitte with ping pong, PlayStation, and VR
• Regular team bonding and happy hours
• Deutschland-Ticket Jobticket
• Free dinners, subsidized lunches, and sponsored Urban Sports Club subscription