Food Operations Team Lead

Responsibilities

• Supervise daily activities and teams across branches for efficient workflow
• Maintain strong supplier ties to ensure quality and cost efficiency
• Oversee purchasing, budgeting, and kitchen expense control
• Monitor and maintain high product quality standards
• Resolve customer complaints related to operations promptly
• Coordinate with departments to improve products and processes
• Manage financial records, equipment costs, and asset tracking
• Identify and apply operational efficiency upgrades
• Optimize ERP/tools use and train team members accordingly
• Lead onboarding and training for consistent team skills
• Assess performance, address gaps, and boost productivity

Requirements

• Bachelor's degree in Hospitality, Business, Industrial Technology, Food Engineering, or related field
• 5–7 years’ experience in food industry, catering, or operations management
• Strong project and team management skills
• Experience leading multi-site operations
• Proficient in documentation, process improvement, ERP and task management tools
• Experience in quality control and compliance with food safety standards (HACCP, ISO22000)
• Proficient in Microsoft Excel and Word
• Fluent in English

About the Company

PawPots is an online platform offering fresh, cooked, and customized meal plans for pets, complemented with Health-tech services to help pet parents care for their pets in a more convenient and efficient way.