Food & Beverage Supervisor

Responsibilities

• Supervise daily Food & Beverage operations across all service outlets
• Lead, coach, and support team members to deliver exceptional guest service
• Ensure compliance with company standards, health and safety, and food safety regulations
• Assist with staff training, onboarding, and performance development
• Coordinate service during busy periods and special events
• Monitor service quality, guest satisfaction, and operational efficiency
• Handle guest enquiries and resolve concerns professionally
• Support stock control, ordering, and inventory management
• Assist with rostering and labour cost management
• Lead bar operations

Requirements

• Previous supervisory experience in hospitality (hotel, restaurant, or bar)
• Strong knowledge of Food & Beverage operations and service standards
• Excellent leadership and communication skills
• Ability to remain calm under pressure
• Current LCQ and Duty Manager Certificate preferred
• Flexible availability including evenings, weekends, and public holidays
• Valid New Zealand work visa, residency, or citizenship

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.